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Mail and Internet Surveys

A crucial resource for increasing response rates and obtaining high-quality feedback from mail, electronic, and other surveys Don Dillman's Mail and Internet Surveys, Second Edition has been the definitive guide for creating and conducting ...

Author : Don A. Dillman

Release : 2011-01-31

Publisher : John Wiley & Sons

ISBN : 9781118044636

File Size : 44.42 MB

Format : PDF, ePub

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Internet, Phone, Mail, and Mixed-Mode Surveys

This Fourth Edition builds upon that reputation with updated tools and strategies to help researchers generate useful.

Author : Don A. Dillman

Release : 2014-08-18

Publisher : John Wiley & Sons

ISBN : 1118456149

File Size : 81.72 MB

Format : PDF, Kindle

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The classic survey design reference, updated for the digital age For over two decades, Dillman's classic text on survey design has aided both students and professionals in effectively planning and conducting mail, telephone, and, more recently, Internet surveys. The new edition is thoroughly updated and revised, and covers all aspects of survey research. It features expanded coverage of mobile phones, tablets, and the use of do-it-yourself surveys, and Dillman's unique Tailored Design Method is also thoroughly explained. This invaluable resource is crucial for any researcher seeking to increase response rates and obtain high-quality feedback from survey questions. Consistent with current emphasis on the visual and aural, the new edition is complemented by copious examples within the text and accompanying website. This heavily revised Fourth Edition includes: Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer it How and when to use mail, telephone, and Internet surveys to maximum advantage Proven techniques to increase response rates Guidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveys Direction on how to construct effective questionnaires, including considerations of layout The effects of sponsorship on the response rates of surveys Use of capabilities provided by newly mass-used media: interactivity, presentation of aural and visual stimuli. The Fourth Edition reintroduces the telephone—including coordinating land and mobile. Grounded in the best research, the book offers practical how-to guidelines and detailed examples for practitioners and students alike.

Internet, Mail, and Mixed-Mode Surveys

This third edition presents a review of methods to increase the validity and reliability, as well as response rates, of your surveys.

Author : Don A. Dillman

Release : 2009

Publisher : John Wiley & Sons Incorporated


File Size : 47.87 MB

Format : PDF, ePub

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This third edition presents a review of methods to increase the validity and reliability, as well as response rates, of your surveys.

Conducting Research Surveys via E-mail and the Web

Based on evidence in the literature and real-life casestudies, this book examines the validity of those claims.

Author : Matthias Schonlau

Release : 2002-02-15

Publisher : Rand Corporation

ISBN : 0833032267

File Size : 75.60 MB

Format : PDF, ePub

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Internet-based surveys, although still in their infancy, are becomingincreasingly popular because they are believed to be faster, better,cheaper, and easier to conduct than surveys using more-traditional telephoneor mail methods. Based on evidence in the literature and real-life casestudies, this book examines the validity of those claims. The authorsdiscuss the advantages and disadvantages of using e-mail and the Web toconduct research surveys, and also offer practical suggestions for designing and implementing Internet surveys most effectively.Among other findings, the authors determined that Internet surveys may bepreferable to mail or telephone surveys when a list of e-mail addresses forthe target population is available, thus eliminating the need for mail orphone invitations to potential respondents. Internet surveys also arewell-suited for larger survey efforts and for some target populations thatare difficult to reach by traditional survey methods. Web surveys areconducted more quickly than mail or phone surveys when respondents arecontacted initially by e-mail, as is often the case when a representativepanel of respondents has been assembled in advance. And, although surveysincur virtually no coding or data-entry costs because the data are capturedelectronically, the labor costs for design and programming can be high.

The Psychology Research Handbook

Form 13.1 A Mail and Internet Survey Checklist Research Goals _____ What are
the principal research questions to be addressed? _____ Does a mail, Internet,
or mixed-mode survey fit the research design (e.g., manipulations, time frame)? ...

Author : Frederick T. L. Leong

Release : 2006

Publisher : SAGE

ISBN : 0761930221

File Size : 25.64 MB

Format : PDF

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A comprehensive, easy-to-understand guide to the entire research process, this book quickly and efficiently equips advanced students and research assistants to conduct a full-scale investigation. The book is organized around the idea of a 'research script' that is, it follows the standard mode of research planning and design, data collection and analysis, and results writing. The volume contains 35 chapters, some co-authored by advanced graduate students who give their fellow students a touch of the 'real world' adding to the clarity and practicality of many chapters.

Handbook of Research on Electronic Surveys and Measurements

mail surveys. International Journal of Public Opinion Research, 14(1), 73-92.
Birnbaum, M. H. (2004). Methodological and ethical issues in conducting social
psychology research via the Internet. In C. Sansone, C. C. Morf, &A.T. Panter(Eds
.) ...

Author : Reynolds, Rodney A.

Release : 2006-09-30

Publisher : IGI Global

ISBN : 1591407931

File Size : 34.78 MB

Format : PDF

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"This book is the comprehensive reference source for innovative knowledge on electronic surveys. It provides complete coverage of the challenges associated with the use of the Internet to develop online surveys, administer Web-based instruments, and conduct computer-mediated assessments. This combination of how-to information about online research coupled with profiles of specific measures makes it an indispensable reference"--Provided by publisher.

The Handbook of Social Work Research Methods

Another reason is that Web-based participants had more access to the survey
outside of traditional office hours; 13% of those contacted by e-mail completed
the Webbased survey after 6 p.m. or on weekends. Braunsberger, Wybenga, and

Author : Bruce Thyer

Release : 2009-10-15

Publisher : SAGE

ISBN : 1452278881

File Size : 53.63 MB

Format : PDF, ePub

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Click on the Supplements tab above for further details on the different versions of SPSS programs. The canonical Handbook is completely updated with more student-friendly features The Handbook of Social Work Research Methods is a cutting-edge volume that covers all the major topics that are relevant for Social Work Research methods. Edited by Bruce Thyer and containing contributions by leading authorities, this Handbook covers both qualitative and quantitative approaches as well as a section that delves into more general issues such as evidence based practice, ethics, gender, ethnicity, International Issues, integrating both approaches, and applying for grants. New to this Edition More content on qualitative methods and mixed methods More coverage of evidence-based practice More support to help students effectively use the Internet A companion Web site at containing a test bank and PowerPoint slides for instructors and relevant SAGE journal articles for students. This Handbook serves as a primary text in the methods courses in MSW programs and doctoral level programs. It can also be used as a reference and research design tool for anyone doing scholarly research in social work or human services.

International Handbook of Survey Methodology

The first results for such probability based web surveys are promising (Vehovar,
Batagelj, Lozar Manfreda & Zaletel, 2002), although studies comparing response
rates among Internet, mail and telephone surveys suggest that response rates ...

Author : Edith D. de Leeuw

Release : 2012-10-12

Publisher : Routledge

ISBN : 113691062X

File Size : 22.65 MB

Format : PDF

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Taking into account both traditional and emerging modes, this comprehensive new Handbook covers all major methodological and statistical issues in designing and analyzing surveys. With contributions from the world's leading survey methodologists and statisticians, this invaluable new resource provides guidance on collecting survey data and creating meaningful results. Featuring examples from a variety of countries, the book reviews such things as how to deal with sample designs, write survey questions, and collect data on the Internet. A thorough review of the procedures associated with multiple modes of collecting sample survey information and applying that combination of methods that fit the situation best is included. The International Handbook of Survey Methodology opens with the foundations of survey design, ranging from sources of error, to ethical issues. This is followed by a section on design that reviews sampling challenges and tips on writing and testing questions for multiple methods. Part three focuses on data collection, from face-to-face interviews, to Internet and interactive voice response, to special challenges involved in mixing these modes within one survey. Analyzing data from both simple and complex surveys is then explored, as well as procedures for adjusting data. The book concludes with a discussion of maintaining quality. Intended for advanced students and researchers in the behavioral, social, and health sciences, this "must have" resource will appeal to those interested in conducting or using survey data from anywhere in the world, especially those interested in comparing results across countries. The book also serves as a state-of-the-art text for graduate level courses and seminars on survey methodology. A companion website contains additional readings and examples.

Green Organizations

An interesting possibility is, as Don McPherson of Modern Survey points out, “
because Internet surveys are relatively easy to develop and inexpensive to ...
Table 8.3 C02 Emission Associated With Mail and Internet Survey Distribution ...

Author : Ann Hergatt Huffman

Release : 2013-06-19

Publisher : Routledge

ISBN : 1136499229

File Size : 25.66 MB

Format : PDF, Docs

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This book is a landmark in showing how industrial-organizational psychology and related fields contribute to environmental sustainability in organizations. Industrial-organizational psychology embraces a scientist/practitioner model: evidence-based best practice to solve real-world issues. The contributors to this book are experts in science and practice, demonstrating the ways in which human-organization interactions can drive change to produce environmentally beneficial outcomes. Overall, the authors address cogent issues and provide specific examples of how industrial-organizational psychology can guide interventions that support and maintain environmentally sound practices in organizations. Green Organizations can be used as a general reference for researchers, in courses on sustainable business, corporate social responsibility, ethical management practices and social entrepreneurship. The book will provide an excellent overview for anyone interested in sustainability in organizations, and will serve as a valuable guide to industrial-organizational psychology and management professionals.

SAGE Internet Research Methods

The Mode Effect in Mixed-mode Surveys: Mail and Web Surveys Bengü Börkan
Introduction traditional survey methods. Web surveys started to become widely
availthe early- to mid-1990s (Schonlau, Fricker, & Elliott, 2002). Many
researchers ...

Author : Jason Hughes

Release : 2012-06-25

Publisher : SAGE

ISBN : 1446275930

File Size : 33.19 MB

Format : PDF, Mobi

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Historically, social researchers have shown a willingness to exploit new technologies to enhance, facilitate and support their various activities. However, arguably no other technological development has influenced the landscape of social research as rapidly and fundamentally as the Internet. This collection avoids both uncritical embrace and wholesale dismissal by considering some of the key literature in the field of Internet research methods. Volume One: Core Issues, Debates and Controversies in Internet Research introduces themes and issues that run across all four volumes such as: epistemology, ontology and methodology in the online world; access, social divisions and the 'digital divide'; and the ethics of online research. Volume Two: Taking Research Online - Internet Survey and Sampling addresses the range of resources, digital archives and Internet-based data sources that exist online from relatively straightforward and practical guides to such material through to more polemical pieces which consider problems relating to the use, access and analysis of online data and resources. Volume Three: Taking Research Online - Qualitative Approaches considers the broad range of approaches to conducting researching via or 'in' the Internet. The focus is on conventional methods that have been 'taken online', and which in doing so, have become transformed in scope and character. Volume Four: Research 'On' and 'In' the Internet - Investigating the Online World follows logically from that which precedes it in exploring how social research has been 'taken online', not simply through the deployment of existing methods and techniques via the Internet, but in researchers' increasing recognition and investigation of the online world as a sphere of human interaction - a socio-cultural arena to be explored 'from the desktop' as it were.

Customer Service Best Practices

1 Measuring Response Rate Differences To measure the difference in response
rates between e - mail and Web surveys , Customer conducted a test in
mid - 1997 as part of a satisfaction survey of participants at a leading Internet ...

Author : Ron Zemke

Release : 1998

Publisher : Human Resource Development

ISBN : 9780874254433

File Size : 84.49 MB

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Internet Data Collection

Internet social capital survey [ Unpublished computer file ) . Storrs , CT : Author .
... Internet surveys : The use of the Internet as a data collection method . ... Mail
and Internet surveys : The tailored design method ( 2nd ed . ) . New York : Wiley .

Author : Samuel J. Best

Release : 2004-04-29

Publisher : SAGE

ISBN : 9780761927105

File Size : 48.78 MB

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Designed for researchers and students alike, the volume describes how to perform each stage of the data collection process on the Internet, including sampling, instrument design, and administration. Through the use of non-technical prose and illustrations, it details the options available, describes potential dangers in choosing them, and provides guidelines for sidestepping them. In doing so, though, it does not simply reiterate the practices of traditional communication modes, but approaches the Internet as a unique medium that necessitates its own conventions.

Encyclopedia of Survey Research Methods

The language barrier disposition is used in all surveys, regardless of the mode (
telephone, in-person, mail, and Internet). Language barrier dispositions in
surveys in the United States are not common, but their frequency is growing.

Author : Paul J. Lavrakas

Release : 2008-09-12

Publisher : SAGE Publications

ISBN : 1452261474

File Size : 74.39 MB

Format : PDF, Mobi

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In conjunction with top survey researchers around the world and with Nielsen Media Research serving as the corporate sponsor, the Encyclopedia of Survey Research Methods presents state-of-the-art information and methodological examples from the field of survey research. Although there are other "how-to" guides and references texts on survey research, none is as comprehensive as this Encyclopedia, and none presents the material in such a focused and approachable manner. With more than 600 entries, this resource uses a Total Survey Error perspective that considers all aspects of possible survey error from a cost-benefit standpoint.

E-commerce and Export Performance

Technical problems Technical difficulties interacting with an Internet survey (
whether e-mail or Internet) may discourage some from completing (or even
starting) the survey, relative to the ease of completing a paper-and-pencil mail

Author :

Release :

Publisher : Cambria Press

ISBN : 1621969363

File Size : 84.85 MB

Format : PDF

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Handbook of Survey Methodology for the Social Sciences

Internet surveys by direct mailing: An innovative way of collecting data. Social
Science Computer Review, 15(3), 242–255. Tarnai, J., & Dillman, D. A. (1992).
Questionnaire context as a source of response differences in mail versus
telephone ...

Author : Lior Gideon

Release : 2012-06-21

Publisher : Springer Science & Business Media

ISBN : 1461438764

File Size : 58.96 MB

Format : PDF, Mobi

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Surveys enjoy great ubiquity among data collection methods in social research: they are flexible in questioning techniques, in the amount of questions asked, in the topics covered, and in the various ways of interactions with respondents. Surveys are also the preferred method by many researchers in the social sciences due to their ability to provide quick profiles and results. Because they are so commonly used and fairly easy to administer, surveys are often thought to be easily thrown together. But designing an effective survey that yields reliable and valid results takes more than merely asking questions and waiting for the answers to arrive. Geared to the non-statistician, the Handbook of Survey Methodology in Social Sciences addresses issues throughout all phases of survey design and implementation. Chapters examine the major survey methods of data collection, providing expert guidelines for asking targeted questions, improving accuracy and quality of responses, while reducing sampling and non-sampling bias. Relying on the Total Survey Error theory, various issues of both sampling and non-sampling sources of error are explored and discussed. By covering all aspects of the topic, the Handbook is suited to readers taking their first steps in survey methodology, as well as to those already involved in survey design and execution, and to those currently in training. Featured in the Handbook: • The Total Survey Error: sampling and non-sampling errors. • Survey sampling techniques. • The art of question phrasing. • Techniques for increasing response rates • A question of ethics: what is allowed in survey research? • Survey design: face-to-face, phone, mail, e-mail, online, computer-assisted.? • Dealing with sensitive issues in surveys. • Demographics of respondents: implications for future survey research. • Dealing with nonresponse, and nonresponse bias The Handbook of Survey Methodology in Social Sciences offers how-to clarity for researchers in the social and behavioral sciences and related disciplines, including sociology, criminology, criminal justice, social psychology, education, public health, political science, management, and many other disciplines relying on survey methodology as one of their main data collection tools.

Handbook of Research on Information Management and the Global Landscape

Mail and Internet Surveys: The Tailored Design Method. New York: Wiley.
Dillman, D.A., & Bowker, D. K. (2001). The Web questionnaire challenge to
survey methodologists. In Reips, U.D. and M. Bosnjak (eds.), Dimensions of
Internet Science.

Author : Hunter, M. Gordon

Release : 2008-12-31

Publisher : IGI Global

ISBN : 1605661392

File Size : 38.52 MB

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Explores the many issues surrounding living and working in a global environment. Relates how necessary it is for companies to conduct business while taking a global perspective to their operations.

Designing Surveys

The new edition covers new developments in data collection technologies, provides a more comprehensive treatment of questionnaire development and pretesting, and includes completely new chapters on sample design and selection.

Author : Johnny Blair

Release : 2013-04-17

Publisher : SAGE

ISBN : 1412997348

File Size : 37.2 MB

Format : PDF, ePub, Mobi

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Written with the needs and goals of a novice researcher in mind, this fully updated Third Edition of Designing Surveys by Johnny Blair, Ronald F. Czaja, and Edward A. Blair provides an accurate account of how modern surveys are actually designed and conducted. Much more than a “how-to” guide, this up-to-date and accessible book presents the material in a social science context and teaches readers to think through decisions about sample design, questionnaire development, and data collection, rather than simply following prescriptive advice that may not be appropriate to particular practical situations. In addition to providing examples of alternative procedures, Designing Surveys shows how classic principles and recent research guide decision-making—from setting the basic features of the survey design to implementing instrument development, testing, and data collection. The new edition covers new developments in data collection technologies, provides a more comprehensive treatment of questionnaire development and pretesting, and includes completely new chapters on sample design and selection.

Constructing Survey Data

Navigating the rapids of change: Some observationson survey methodology in
the early twentyfirst century.Public Opinion Quarterly,66, 473–94. Dillman, D.A. (
2007). Mail and Internet Surveys: TheTailored Design (2nd edn). New Hoboken ...

Author : Giampietro Gobo

Release : 2014-04-22

Publisher : SAGE

ISBN : 1473904838

File Size : 22.71 MB

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Engaging and informative, this book provides students and researchers with a pragmatic, new perspective on the process of collecting survey data. By proposing a post-positivist, interviewee-centred approach, it improves the quality and impact of survey data by emphasising the interaction between interviewer and interviewee. Extending the conventional methodology with contributions from linguistics, anthropology, cognitive studies and ethnomethodology, Gobo and Mauceri analyse the answering process in structured interviews built around questionnaires. The following key areas are explored in detail: An historical overview of survey research The process of preparing the survey and designing data collection The methods of detecting bias and improving data quality The strategies for combining quantitative and qualitative approaches The survey within global and local contexts Incorporating the work of experts in interpersonal and intercultural relations, this book offers readers an intriguing critical perspective on survey research. Giampietro Gobo, Ph.D., is Professor of Methodology of Social Research and Evaluation Methods at the Department of Social and Political Studies - University of Milan. He has published over fifty articles in the areas of qualitative and quantitative methods. His books include Doing Ethnography (Sage 2008) and Qualitative Research Practice (Sage 2004, co-edited with C. Seale, J.F. Gubrium and D. Silverman). He is currently engaged in projects in the area of workplace studies. Sergio Mauceri, Ph.D., is Lecturer in Methodology of Social Sciences and teaches Quantitative and Qualitative Strategies of Social Research at the Department of Communication and Social Research - University of Rome ‘La Sapienza’. He has published several books and articles on data quality in survey research, mixed strategies, ethnic prejudice, multicultural cohabitation, delay in the transition to adulthood, worker well-being in call centres and homophobia.

Handbook of Health Survey Methods

DiGaetano R. Sample frame and related sample design issues for surveys of
physicians and physician practices. Eval Health Prof 2013;36:296–329. Dillman
DA. Mail and Internet Surveys: The Total Design Method. New York: Wiley &
Sons; ...

Author : Timothy P. Johnson

Release : 2014-10-13

Publisher : John Wiley & Sons

ISBN : 1118594746

File Size : 47.89 MB

Format : PDF, ePub

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A comprehensive guidebook to the current methodologies and practices used in health surveys A unique and self-contained resource, Handbook of Health Survey Methods presents techniques necessary for confronting challenges that are specific to health survey research. The handbook guides readers through the development of sample designs, data collection procedures, and analytic methods for studies aimed at gathering health information on general and targeted populations. The book is organized into five well-defined sections: Design and Sampling Issues, Measurement Issues, Field Issues, Health Surveys of Special Populations, and Data Management and Analysis. Maintaining an easy-to-follow format, each chapter begins with an introduction, followed by an overview of the main concepts, theories, and applications associated with each topic. Finally, each chapter provides connections to relevant online resources for additional study and reference. The Handbook of Health Survey Methods features: 29 methodological chapters written by highly qualified experts in academia, research, and industry A treatment of the best statistical practices and specific methodologies for collecting data from special populations such as sexual minorities, persons with disabilities, patients, and practitioners Discussions on issues specific to health research including developing physical health and mental health measures, collecting information on sensitive topics, sampling for clinical trials, collecting biospecimens, working with proxy respondents, and linking health data to administrative and other external data sources Numerous real-world examples from the latest research in the fields of public health, biomedicine, and health psychology Handbook of Health Survey Methods is an ideal reference for academics, researchers, and practitioners who apply survey methods and analyze data in the fields of biomedicine, public health, epidemiology, and biostatistics. The handbook is also a useful supplement for upper-undergraduate and graduate-level courses on survey methodology.

The Lilliputians of Environmental Regulation

METHODOLOGY Here we provide more detail regarding our research methods
and how the survey was developed and administered. Multiple survey
methodologies were considered, such as in-person, mail, and Internet surveys;
however, ...

Author : Michelle C. Pautz

Release : 2013

Publisher : Routledge

ISBN : 0415808154

File Size : 35.19 MB

Format : PDF, Mobi

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When we think about environmental policy and regulation in the U.S., our attention invariably falls on the federal level and, more specifically, the U.S. Environmental Protection Agency. Although such a focus is understandable, it neglects the actors most responsible for the implementation and maintenance of the nation's environmental laws - the states. Recognition of the importance of the states still ignores an even smaller subsection of actors, inspectors. These front-line actors in state environmental agencies are the individuals responsible for writing environmental rules and ensuring compliance with those rules. They play an important role in the environmental regulatory state. With data collected from more than 1,200 inspectors across 17 states, Michelle C. Pautz and Sara R. Rinfret take a closer look at these neglected actors to better understand how environmental regulators perceive the regulated community and how they characterize their interactions with them. In doing so, they explore the role these front-line actors play, what it is like to be them, what they think of their place in the environmental regulatory system, and how they interact with the regulated community. An original, timely and unmatched volume advancing the debate on the future of environmental regulation in the U.S.